Terms and Conditions

1. Identification and scope

These Terms and Conditions govern the contractual relationship between COORPORACION GRUPO TIERRA BIRU S.A.C. - 20614670291 (“Tierra Biru” or “the Agency”) and the person requesting, booking or purchasing travel services (“the passenger” or “the client”).

These conditions apply together with the quotation, itinerary, booking confirmation and any specific conditions disclosed for the booked service. Where an external supplier applies a specific condition to a ticket, fare or service, that condition should be disclosed to the passenger and may prevail for that particular component.

2. Acceptance of the conditions

A booking is considered accepted when the passenger confirms the quotation and makes the payment required to secure the services. A person booking for several travelers declares that they are authorized to do so and is responsible for communicating these conditions to the other members of the group.

3. Deposit and booking confirmation

The old policy states the following terms, which must be confirmed before publication:
• USD 200 per person as a booking deposit.
• Flights arranged by the Agency are paid in full before ticketing.
• Bookings made less than 60 days before departure require 50% of the total.
• Tickets, permits, hotels and other non-refundable components remain subject to the conditions disclosed at booking.

4. Final payment

The outstanding balance must be paid by the deadline stated in the quotation or booking confirmation and, where agreed, before the first service begins. Available payment methods and any associated charges must be disclosed before payment.

If the passenger does not complete payment within the agreed deadline, Tierra Biru may suspend or cancel pending services where costs, holds or supplier commitments have already been incurred, subject to the conditions previously communicated.

5. Cancellations requested by the passenger

Cancellation requests must be made in writing and are considered received when Tierra Biru confirms receipt. The old policy states:
• USD 200 deposit per person is non-refundable.
• 69 to 31 days before travel: 30% penalty.
• 30 to 16 days before travel: 60% penalty.
• 15 days or less: 100% penalty.

6. Non-refundable services and supplier conditions

Certain components may have more restrictive conditions once issued or confirmed. These may include Machu Picchu tickets, Inca Trail permits, trains, flights, non-refundable hotel rates and other third-party services.

Before payment, Tierra Biru should disclose when a component is non-refundable, non-transferable or subject to a special policy. Official rules and supplier conditions in force at the time of issue may prevail for the specific service concerned.

7. Rescheduling and passenger-requested changes

Change requests are subject to availability and supplier rules. They may involve fare differences, penalties, administrative costs and loss of non-changeable services.

8. Passenger substitution or transfer

A booking may be transferred to another person only where the booked services and their suppliers allow it. Named tickets and regulated permits may be non-transferable.

9. Passenger information

Passengers must provide, within the requested deadlines, the information needed to issue tickets, permits, bookings and other services, including full name as shown on travel documents, document number and validity, nationality, date of birth and any other data required for the booked itinerary.

Incomplete, incorrect or late information may prevent ticketing or create change costs. The consequences should be explained before a service is cancelled or considered forfeited.

10. Health, fitness and special requirements

Passengers must disclose before travel any medical condition, pregnancy, allergy, disability, physical restriction or other circumstance relevant to safe service delivery.

Tierra Biru may recommend an alternative, request additional information or limit participation where there are objective safety reasons or supplier requirements.

11. Travel with minors

• Children from 0 to 11 years old are considered minors.
• Passengers aged 12 and over pay the regular rate.
• They must travel accompanied by an adult.
• Some tours have age restrictions.

12. Documentation, visas and entry requirements

Passengers are responsible for holding valid travel documents and complying with immigration, health and entry requirements applicable to their nationality and itinerary. Tierra Biru may provide general guidance, but passengers should verify official requirements before travel.

13. Operational changes and force majeure

For safety, weather, strikes, roadblocks, closures, government measures, supplier changes or other circumstances beyond the Agency’s reasonable control, Tierra Biru may need to change the order, timing or delivery of certain services.

Where possible, a reasonable alternative will be proposed. If a service cannot be provided, any refund or credit will depend on amounts actually recoverable and the conditions applying to the affected service, without limiting any consumer rights that cannot legally be excluded.

14. Machu Picchu, Inca Trail and regulated services

Tickets, permits, schedules and access conditions for Machu Picchu and the Inca Trail are subject to availability and rules established by the competent authorities and may change. Named tickets or permits may be non-transferable and non-changeable once issued.

Tierra Biru should disclose the restrictions in force before issuing these services. Avoid hard-coding a “2026 policy” in these general terms; operational details should be linked or communicated according to the rules in force at the time of booking.

15. Flights

Flights arranged by Tierra Biru are subject to each airline’s fare rules and conditions. Changes, refunds, fare differences, no-show rules, baggage and reissues depend on the purchased fare and carrier.

16. Travel insurance

Travel insurance appropriate to the itinerary is recommended, including medical assistance, emergency evacuation, trip cancellation/interruption and baggage cover.

17. Conduct and safety during travel

Passengers must follow reasonable instructions from guides, operators and authorities; respect schedules, environmental and cultural rules; and avoid conduct that endangers themselves or the group.

Where serious conduct compromises safety or continuation of the service, Tierra Biru may take proportionate measures, including exclusion from an activity, depending on the circumstances and previously disclosed conditions.

18. Responsibility and third-party suppliers

Tierra Biru may coordinate services provided by hotels, transport companies, airlines, rail operators, restaurants, guides and other suppliers. Responsibility for each service must be assessed according to the nature of the service, Tierra Biru’s role and applicable law.

19. Personal data

Personal data needed to manage inquiries, bookings and travel services will be processed according to Tierra Biru’s Privacy Policy and applicable Peruvian law. Where required to provide the service, relevant data may be shared with suppliers involved in the booking.

20. Communications and contact

Cancellation, change and contractual requests must be sent through Tierra Biru’s official channels stated in the booking confirmation or contact page.

21. Updates to these conditions

Tierra Biru may update these conditions to reflect operational, commercial, regulatory or supplier changes. The version applicable to a booking should be the one disclosed or accepted at the time of contracting, except for mandatory changes required by law or competent authorities.

22. Final declaration

By confirming a booking, the passenger declares that sufficient information about the booked service has been received and that the applicable general and specific conditions have been read, including payment, cancellation and non-refundable-service policies.