Terms and Conditions

1. Company Information

Registered Company Name: CORPORACION GRUPO TIERRA BIRU S.A.C.
Business Name: Tierra Biru Expeditions
Peruvian Tax Identification Number (RUC): 20614670291
Business Address: Urb. Los Licenciados, Calle Mariano Santos G-5, Cusco, Peru
Customer Service Email: [email protected]
Phone / WhatsApp: +51 974 540 289

2. Scope of These Terms

These Terms and Conditions apply to all tours, excursions, travel packages and other tourism services offered by Tierra Biru Expeditions.

Depending on the services booked, additional terms may apply, including the travel quote, confirmed itinerary, Changes, Cancellations, Rescheduling and Refunds Policy, Special Terms for Travel Services and Third-Party Providers and any other conditions communicated before the booking is confirmed.

3. Booking Acceptance and Confirmation

A reservation is considered confirmed once the traveler has paid the required deposit or payment amount and Tierra Biru Expeditions has provided written confirmation of availability and the services booked.

For reservations made online or through other electronic channels, Tierra Biru Expeditions will maintain records of the booking information provided to the traveler and their acceptance of the applicable terms and conditions.

4. Group Bookings and Reservations for Other Travelers

Anyone making a reservation on behalf of other travelers confirms that they have permission to provide the personal information required to arrange the trip.

The person making the reservation is also responsible for sharing the applicable booking terms and conditions with everyone included in the reservation.

Each traveler retains their individual rights under applicable consumer protection and personal data protection laws.

5. Quotes and Pricing

Travel quotes are valid for forty-eight (48) hours unless a different validity period is specifically stated.

Before a reservation is confirmed, prices may change due to availability, supplier rate adjustments, taxes, service categories or other factors affecting the quoted package.

Once a reservation has been confirmed, price adjustments will only apply when justified by previously disclosed conditions, changes requested by the traveler, fare differences charged by third-party providers or applicable legal requirements.

6. Payments and Deposits

As a general rule, a deposit equal to 30% of the total quoted price is required to secure a reservation.

Certain services may require a higher deposit, including:

• Inca Trail bookings: 40% deposit.
• Five-star travel packages: 50% deposit.

These requirements will apply when specified in the corresponding travel quote.

The remaining balance must generally be paid no later than fifteen (15) days before the scheduled start of the trip.

Accepted payment methods may include Izipay, Niubiz, PayPal, WeTravel, Payoneer, authorized money transfer services and other payment options made available by Tierra Biru Expeditions.

Any transaction fees, currency conversion charges or additional costs imposed directly by the traveler's bank, credit card issuer or payment provider will be the traveler's responsibility, provided those charges are not attributable to Tierra Biru Expeditions.

Tierra Biru Expeditions remains responsible for payment errors directly resulting from its own actions or administrative processes.

Important: Tierra Biru Expeditions reserves the right to cancel a reservation without issuing a refund if the traveler has not paid the full outstanding balance at least fourteen (14) days before departure, unless alternative payment arrangements have been agreed upon in advance with the assigned travel consultant.

7. Changes, Cancellations, Rescheduling and Refunds

All requests to modify, cancel or reschedule a booking, as well as any related refund requests, are governed by the Changes, Cancellations, Rescheduling and Refunds Policy applicable to and accepted for the reservation.

Full Policy: https://tierrabiruexpeditions.com/cancellation-policy

8. Itineraries and Operational Changes

Tierra Biru Expeditions makes every reasonable effort to provide travel services according to the confirmed itinerary.

However, itinerary adjustments may be necessary due to safety concerns, weather conditions, site closures, roadblocks, government restrictions, supplier availability or other legitimate operational circumstances.

When a change becomes necessary, our Operations Team will notify the travel consultant responsible for the reservation so that the traveler can be informed as promptly as possible.

If a significant itinerary change occurs and reasonable alternatives are available, travelers will be informed about which services may be substituted, rescheduled or recovered, depending on the circumstances and the terms established by the providers involved.

9. Third-Party Service Providers

Certain parts of a travel package may be operated or provided by independent third parties, including hotels, train companies, airlines, transportation companies, restaurants, specialized tour operators and organizations responsible for managing attractions or issuing permits.

Each provider may have its own terms and restrictions regarding ticket issuance, booking changes, cancellations, baggage allowances, no-shows and refunds.

The involvement of a third-party provider does not release Tierra Biru Expeditions from any responsibilities it has under applicable law or its contractual obligations.

If a problem occurs, responsibility will be assessed based on the specific circumstances, the role of each service provider and the terms communicated to the traveler before booking.

10. Machu Picchu, the Inca Trail and Other Regulated Services

Certain travel experiences, including Machu Picchu visits and Inca Trail treks, are subject to official permits, tickets issued in the traveler's name, visitor capacity limits and government regulations.

These services must also comply with the official rules in effect when tickets or permits are issued.

As a result, changes, rescheduling options and refunds for these services may be more restricted than those covered by Tierra Biru Expeditions' general policies.

For additional information, please review our Special Terms for Travel Services and Third-Party Providers:

https://tierrabiruexpeditions.com/cancellation-policy

11. Travel Documents and Entry Requirements

Travelers are responsible for providing accurate personal information and carrying all documents required for their trip.

Depending on their nationality and itinerary, these may include a valid passport or government-issued identification, visas, travel authorizations for minors and any other documents required by immigration authorities.

For tickets, permits and reservations issued in a traveler's name, the name and identification number provided during booking must match the documents presented during the trip.

Under Peruvian immigration regulations, foreign travelers entering Peru with a passport are generally required to have a passport valid for at least six (6) months from the date of entry.

Exceptions may apply to nationals of countries permitted to enter Peru using a national identification document under existing international agreements.

Travelers are also responsible for checking the entry, exit and transit requirements of all countries included in their journey.

Additional costs resulting directly from incorrect information provided by the traveler or failure to carry required documentation may be charged to the traveler, provided the applicable requirements and conditions were properly communicated.

12. Health and Physical Fitness Requirements

Some tours and excursions involve physical activity, extended hiking, high-altitude conditions or other circumstances that may require a certain level of physical fitness.

When reasonably necessary for safety and proper service delivery, travelers must disclose relevant medical conditions, allergies, physical limitations or other health-related circumstances that could affect their participation in the booked activities.

Any health information collected will be treated as sensitive personal data and used only for the purposes communicated to the traveler, in accordance with our Privacy Policy and applicable data protection laws.

13. Children and Minors

Travelers under the age of eighteen (18) must comply with all documentation and accompanying-adult requirements established by the relevant authorities.

Some tours may have minimum age requirements or additional adult supervision rules based on the activity's duration, physical demands or level of risk.

Any such requirements will be communicated before the reservation is confirmed.

14. Traveler Conduct and Safety

All travelers are expected to follow reasonable instructions from tour guides, trip coordinators, service providers and local authorities when those instructions relate to safety, itinerary management or regulations at the destinations visited.

Travelers must behave responsibly and avoid actions that could endanger themselves, other participants, Tierra Biru Expeditions staff or third parties.

Travelers are also expected to respect the natural environment, cultural heritage and local communities encountered during their trip.

In cases of serious misconduct that compromises safety, violates official regulations or makes it unreasonable to continue providing the service, Tierra Biru Expeditions may take appropriate measures based on the circumstances.

These measures may include removing a traveler from a particular activity or, when strictly necessary, from the remainder of the travel program.

Any additional expenses directly resulting from the traveler's conduct may be the traveler's responsibility, subject to their rights under applicable law.

Alcohol, Drugs and Impairing Medications

Tierra Biru Expeditions reserves the right to refuse service to individuals who are under the influence of alcohol, recreational drugs or medications that depress the central nervous system, even if the travel program has already been paid for.

In such circumstances, the company may deny participation without providing a refund.

This policy is intended to protect the affected traveler, other participants, tour guides and operational staff.

Required Personal Medications

Tierra Biru Expeditions also reserves the right to refuse service to travelers who are receiving medical treatment but do not carry the medications necessary to maintain or stabilize their health during the travel program.

This restriction may apply even when the trip has been paid in full, without an obligation to provide a refund.

The purpose of this policy is to protect the health and safety of the traveler.

15. Travel Insurance

Tierra Biru Expeditions strongly recommends purchasing travel insurance appropriate for the activities and destinations included in the itinerary.

Depending on individual needs, travelers should consider coverage for medical emergencies, accidents, emergency evacuation, trip interruption, lost or damaged baggage, trip cancellations and other unexpected circumstances.

Travelers are responsible for reviewing their insurance policy, including coverage limits, exclusions, insured amounts and other applicable conditions.

If a particular activity, government authority or service provider requires specific insurance coverage as a condition of participation, travelers will be notified before booking.

16. Baggage and Personal Belongings

Travelers must comply with the baggage restrictions established by transportation companies and activity providers.

These restrictions may include weight limits, luggage dimensions and the number of bags allowed.

Relevant baggage requirements will be communicated whenever they affect the services booked.

Travelers are expected to take reasonable care of their personal belongings throughout the trip.

This does not exclude any responsibility that Tierra Biru Expeditions or a third-party provider may have for loss or damage directly attributable to their actions.

17. Force Majeure and Unforeseen Events

If unexpected or unavoidable circumstances beyond Tierra Biru Expeditions' reasonable control prevent or affect the delivery of travel services, the company will evaluate available options on a case-by-case basis.

Depending on the situation, these may include rescheduling, replacing affected services, recovering eligible costs or canceling the affected arrangements.

Such circumstances may include government-ordered closures, natural disasters, roadblocks, strikes, government restrictions, emergencies or other events that make it impossible to provide the services as originally planned.

Available solutions will depend on the nature of the affected services, the amounts that can actually be recovered and any applicable rules established by authorities or third-party providers.

Tierra Biru Expeditions will keep travelers informed and will not automatically disclaim responsibility for circumstances directly attributable to its own actions.

18. Liability and Responsibility

Tierra Biru Expeditions is responsible for ensuring that the services under its control are provided appropriately and in accordance with the confirmed booking and applicable laws.

No provision in these Terms and Conditions shall be interpreted as excluding or limiting Tierra Biru Expeditions' legal responsibility for actions or omissions for which it is liable under applicable law.

When an independent service provider is involved, responsibility and available remedies will be determined according to the specific cause of the incident, Tierra Biru Expeditions' involvement, the provider's applicable conditions and relevant legal requirements.

Circumstances involving third-party actions, force majeure events or the traveler's own conduct will be evaluated based on the verified facts of each case.

19. Customer Service, Complaints and Claims

Travelers may contact Tierra Biru Expeditions with questions, concerns, complaints or formal claims through the company's official customer service channels.

Formal complaints and claims will be handled within the deadlines established by applicable Peruvian consumer protection regulations.

Official Complaints Register (Complaints book):
https://tierrabiruexpeditions.com/complaints-book

Customer Service Email:
[email protected]

Phone / WhatsApp:
+51 974 540 289

20. Personal Data Protection and Privacy

All personal information collected and processed by Tierra Biru Expeditions will be handled in accordance with the company's Privacy and Personal Data Protection Policy and applicable Peruvian data protection laws.

Travelers can review the full policy here:

https://tierrabiruexpeditions.com/terms-and-conditions

21. Official Communications

Booking-related communications may be conducted by email, through Tierra Biru Expeditions' official WhatsApp number or through the contact number used by the travel consultant assigned to the reservation.

Any request involving booking changes, cancellations, price adjustments or other financial modifications must be documented in writing and confirmed by Tierra Biru Expeditions.

22. Governing Law

All reservations and travel services provided by Tierra Biru Expeditions are governed by the applicable laws of Peru.

These include, in particular, the Peruvian Consumer Protection and Defense Code, the New General Tourism Law and its implementing regulations, the Peruvian Civil Code and any industry-specific regulations applicable to the services booked.

23. Effective Terms and Document Versions

The Terms and Conditions applicable to each reservation are those provided to and accepted by the traveler at the time of booking.

Any subsequent changes will apply only if expressly agreed upon by both parties or required by mandatory changes in applicable law.

Last Updated: August 1, 2026